Aura PDF Privacy Agreement
Welcome to Aura PDF (hereinafter referred to as "this Product")! We understand the importance of personal privacy to you and always prioritize the protection of your personal information security and legal rights. To clearly and accurately explain how we collect, use, store, protect, share, and transfer your personal information when you use this Product, as well as your rights with respect to your personal information, we have established this "Aura PDF Privacy Agreement" (hereinafter referred to as "this Agreement").
Please carefully read and fully understand all terms of this Agreement before using this Product, especially those regarding the scope of information collection, usage methods, sharing rules, your rights, and limitations of liability.
I. Information Collection
We collect your information based on the principles of "lawfulness, propriety, and necessity" and will not collect irrelevant information beyond what is necessary to achieve the product's functions and service objectives. The specific types and methods of information collected are as follows:
(1) Personal Information You Do Not Need to Provide
When you use the core PDF document processing functions of this product (including but not limited to basic functions such as PDF editing, document format conversion, and PDF reading), you do not need to register an account. Therefore, we will not actively collect your name, phone number, email address, home address, ID number, bank account information, or other sensitive personal information that could directly identify you.
(2) Device Information and Usage Data We Automatically Collect
To ensure the normal operation of this product, optimize product performance, enhance your user experience, conduct product statistical analysis, and troubleshoot, we will automatically collect the following information related to your device and usage behavior through technical means when you use this product:
Basic device information: including but not limited to your device's unique identifier (such as IMEI, MEID, Android ID, IDFA, OAID, etc.), device model (such as iPhone 15 Pro, Huawei Mate 60 Pro, etc.), device brand, device manufacturer, device operating system version (such as iOS 18.0, Android 15, etc.), system language (such as Simplified Chinese, English, etc.), device screen resolution, device memory size, device storage space size, network type (such as Wi-Fi, 4G, 5G, etc.), network operator information, device time zone, etc.
Usage behavior data: including but not limited to the specific time you use this product (such as the time of first launch, each launch and exit time, and duration of use), the functional modules used (such as the text modification function in the PDF editing module and the Word to PDF function in the format conversion module), operation records (such as the number of PDF documents created, the number of times a document is edited, the formats and number of documents converted, etc.), document processing parameters (such as the size and number of pages processed, excluding the document content), and product error information (such as the error time, error code, and related logs, for troubleshooting and repair).
II. Location Information Collected Based on Your Authorization
Purpose and Scope of Collection: If you wish to use the personalized location-based services provided by this product (such as recommended PDF templates adapted for your region, localized document processing tools or services, etc.; the specific service content is subject to the actual product provision), you may choose to enable the positioning function of your device and authorize this product to access your location information. In this case, we may collect your approximate location information (typically based on network IP address or cell tower information, with a relatively broad accuracy, such as city-level). We will not collect precise location information that can pinpoint your specific residence or real-time whereabouts, unless specifically required by the product and with your separate authorization.
Your Control: You have the right to enable or disable authorization for this product's location information access at any time through your device's system settings or the relevant permissions settings within this product. Once you disable authorization, we will immediately stop collecting your location information without affecting your use of other non-location-based core features of this product.
III. Information Not Collected
We expressly promise that, without your explicit authorization, we will not collect sensitive personal information such as your biometric information (such as fingerprints and facial recognition data), bank account information, credit information, medical and health information, or social network information. We will also not collect the content of your PDF documents (except for temporary local caching on your device to enable document processing. After processing, this information will be deleted according to your settings or the product's default rules and will not be uploaded to our servers for storage, unless otherwise specified).
IV. Information Use
We collect your information only to implement the functions and service purposes of this product, and in compliance with laws and regulations and the provisions of this Agreement. Specific usage scenarios are as follows:
Core Service Provision: The information we collect will be primarily used to provide you with the PDF document services you request, including but not limited to PDF editing (such as text modification, image insertion, page adjustment, etc.), document format conversion (such as Word to PDF, Excel to PDF, and image to PDF), PDF reading (such as page zooming, directory navigation, and annotations), and document management (such as document classification, search, and backup, if available). This ensures that you can use the various services of this product normally and smoothly.
Service Maintenance and Troubleshooting: By utilizing collected device information, usage behavior data, and error messages, we can promptly identify any faults, vulnerabilities, or anomalies that may occur during the operation of this product, conduct technical investigations and repairs, ensure product stability, security, and availability, and minimize inconvenience caused by product failures.
V. Information Sharing
To provide you with enhanced products and services (such as server hosting, cloud storage, data analysis, and customer support), we may share certain necessary information with third-party service providers, but only to the minimum extent necessary to deliver specific service functionality. For example, to conduct statistical analysis of product usage data, we may share non-personally identifiable information (de-identified) such as your device model, system version, and the types and frequency of feature usage with data analytics service providers. To provide you with customer support, we may share your contact information (such as email address) and problem description with customer service system service providers (for the sole purpose of enabling customer service personnel to resolve your issue). We will sign strict agreements with third-party service providers to clearly define their information protection responsibilities and obligations, and will oversee their information handling practices to ensure the security of your information.
VI. Changes to the Agreement
We reserve the right to modify or update this Agreement based on updates to national laws and regulations, adjustments to product and service features, and changes in user needs. Any changes to this Agreement will be subject to the following rules:
VII. Contact Information
If you have any questions, objections, suggestions regarding this Privacy Agreement, or need to exercise your rights regarding your personal information (such as accessing, correcting, or deleting information, filing complaints, etc.), please contact us through the following methods:
Contact Email: [email protected]
Thank you for your trust and support of Aura PDF! We will always uphold the principles of integrity and strictly abide by the provisions of this Agreement. We will continue to strengthen personal information protection measures to provide you with safer, more convenient, and more efficient PDF document editing services, and fully safeguard your privacy rights.